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h4{margin:12px 0 6px;font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}.equipment ul{list-style:none;padding:0;margin:0;font-size:13.5px}.equipment li{margin-bottom:6px}.suggest,.suggest .notice{margin-top:6px}.resolve{border-color:var(--accent-line);display:flex;flex-direction:column;gap:12px;box-shadow:0 0 0 4px var(--accent-soft),var(--shadow)}.resolve h3,.resolve h4{margin:0}.resolve h4{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em}.drawer-backdrop{position:fixed;inset:0;background:#0c0c0e61;z-index:40;animation:fade .18s ease-out}.drawer{position:fixed;top:0;right:0;bottom:0;width:min(560px,100vw);z-index:41;background:var(--bg);border-left:1px solid var(--line);box-shadow:var(--shadow-lg);display:flex;flex-direction:column;animation:slide-in .24s cubic-bezier(.2,.8,.2,1)}.drawer-head{display:flex;align-items:flex-start;gap:10px;padding:18px 20px 14px;border-bottom:1px solid var(--line);background:var(--card)}.drawer-head h3{margin:2px 0 6px;font-size:18px}.drawer-head .num{color:var(--muted);font-size:12.5px;font-variant-numeric:tabular-nums}.drawer-body{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:12px}.drawer-props{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px 12px;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px;margin:0}.drawer-props dt{margin-top:0}.drawer-foot{border-top:1px solid var(--line);padding:12px 20px;background:var(--card);display:flex;flex-direction:column;gap:8px}.icon-btn{background:none;border:1px solid transparent;box-shadow:none;color:var(--muted);padding:6px;border-radius:8px}.icon-btn:hover{background:var(--hover);color:var(--ink)}@keyframes slide-in{0%{transform:translate(100%)}to{transform:none}}@keyframes fade{0%{opacity:0}to{opacity:1}}@media(prefers-reduced-motion:reduce){.drawer,.drawer-backdrop{animation:none}}.results{display:flex;flex-direction:column;gap:10px}.result{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 16px;box-shadow:var(--shadow-sm);cursor:pointer;transition:border-color .15s,box-shadow .15s;text-align:left;width:100%;color:var(--ink);font-weight:400;display:block}.result:hover{border-color:var(--accent-line);box-shadow:var(--shadow);background:var(--card)}.result .title{font-weight:600;font-size:14.5px}.result .snippet{color:var(--ink-2);margin:6px 0;font-size:13.5px}.result mark{background:var(--accent-soft);color:inherit;padding:0 2px;border-radius:3px}.result .resolution{border-left:3px solid var(--brand-cyan);padding:6px 10px;background:var(--highlight);border-radius:0 8px 8px 0;font-size:13px;margin-top:6px}.stats{display:flex;flex-wrap:wrap;gap:14px;margin-bottom:22px}.stats div{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:14px 18px;min-width:150px;color:var(--muted);font-size:12.5px;box-shadow:var(--shadow)}.stats span{display:block;font-size:26px;font-weight:700;color:var(--ink);letter-spacing:-.02em;font-variant-numeric:tabular-nums}.small-stats div{min-width:110px;padding:10px 14px}.small-stats span{font-size:20px}.grid-form{display:grid;grid-template-columns:repeat(auto-fit,minmax(220px,1fr));gap:12px}.grid-form label{display:flex;flex-direction:column;gap:6px;font-size:13px;font-weight:550;color:var(--ink-2)}.span-all{grid-column:1 / -1}.details{display:grid;grid-template-columns:180px 1fr;gap:10px 16px}.details dt{color:var(--muted);font-size:13px}.details dd{margin:0}.history{list-style:none;padding:0;margin:0}.history li{border-left:2px solid var(--accent-line);padding:8px 14px;margin-bottom:8px;background:var(--card);border-radius:0 8px 8px 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td{background:var(--highlight)}.meter{height:8px;background:var(--subtle);border-radius:999px;overflow:hidden;min-width:160px}.meter>span,.mini-meter>span{display:block;height:100%;border-radius:999px}.mini-meter{width:44px;height:5px;background:var(--subtle);border-radius:999px;overflow:hidden}.lvl-available{background:#2fb36b}.lvl-steady{background:var(--brand-cyan)}.lvl-busy{background:#f2a600}.lvl-overloaded{background:var(--danger)}.capacity-input{width:76px}.queues-layout{display:flex;flex-wrap:wrap;gap:20px;align-items:flex-start}.queues-side{flex:1 1 220px;max-width:280px;background:var(--card);border:1px solid var(--line);border-radius:12px;padding:10px;box-shadow:var(--shadow)}.queues-main{flex:999 1 560px;min-width:0}.queues-side h4{font-size:11.5px;color:var(--muted);text-transform:uppercase;letter-spacing:.06em;margin:6px 10px}.q{display:flex;align-items:center;gap:8px;width:100%;padding:8px 10px;border-radius:8px;color:var(--ink);font-size:13.5px;text-decoration:none}.q:hover{background:var(--hover);text-decoration:none}.q.active{background:var(--accent-soft);color:var(--link)}.q .n{margin-left:auto;font-size:12px;color:var(--muted);display:flex;align-items:center;gap:8px}.q-button{background:none;border:none;box-shadow:none;text-align:left;cursor:pointer;font:inherit;font-weight:500;justify-content:flex-start}.template-editor{display:grid;grid-template-columns:repeat(auto-fit,minmax(340px,1fr));gap:16px;align-items:start}.template-editor textarea{font-family:var(--mono);font-size:13px}.email-preview{background:var(--card-2);border:1px solid var(--line);border-radius:10px;padding:14px}.email-preview hr{border:none;border-top:1px solid var(--line);margin:10px 0}.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px;margin-bottom:18px}.kpi{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:16px;box-shadow:var(--shadow)}.kpi .label{font-size:12px;color:var(--muted);font-weight:550}.kpi .value{font-size:28px;font-weight:750;letter-spacing:-.02em;font-variant-numeric:tabular-nums;margin-top:4px}.kpi .hint{font-size:12px;color:var(--muted)}.report-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(420px,1fr));gap:16px}.report-grid .card{margin-bottom:0}.chart{width:100%;height:auto;display:block}.chart .grid{stroke:var(--line)}.chart .axis{fill:var(--muted);font-size:11px}.legend{display:flex;flex-wrap:wrap;gap:14px;font-size:12.5px;color:var(--muted);margin-top:6px}.legend i{display:inline-block;width:10px;height:10px;border-radius:3px;margin-right:6px;vertical-align:-1px}.hbar{display:grid;grid-template-columns:140px 1fr 48px;align-items:center;gap:10px;font-size:13px;margin:8px 0}.hbar .track{height:10px;background:var(--subtle);border-radius:999px;overflow:hidden}.hbar 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th.role-col{text-align:center;white-space:nowrap}.role-actions{display:flex;justify-content:center;gap:2px;text-transform:none;letter-spacing:0}table.matrix td.check{text-align:center;font-size:15px}table.matrix .yes{color:var(--brand-cyan);font-weight:700}table.matrix .no{color:var(--line-strong)}table.matrix tr.group-row td{background:var(--card-2);font-size:11.5px;font-weight:600;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);padding:8px 14px}.perm-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(280px,1fr));gap:8px}.perm{display:flex!important;flex-direction:row!important;gap:10px;align-items:flex-start;padding:10px 12px;border:1px solid var(--line);border-radius:10px;background:var(--card-2);font-weight:400!important;cursor:pointer}.perm input{margin-top:2px;flex:none}.perm 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var(--line)}.dt-pop-foot .inline{display:flex;align-items:center;gap:4px}.dt-pop-foot button:disabled{opacity:.45;cursor:default}.dt-pop-foot input[type=checkbox]{width:auto;margin:0 4px 0 0}th.dt-movable{cursor:grab}th.dt-dragging{opacity:.45}tr.dt-after>td{background:var(--card-2);padding:10px 14px 14px}tr.dt-after table.compact{box-shadow:none}.density-toggle input{width:auto;margin:0}:root[data-density=compact] th,:root[data-density=compact] td{padding:5px 10px;font-size:12.5px}:root[data-density=compact] th{font-size:10.5px}:root[data-density=compact] table.compact td,:root[data-density=compact] table.compact th{padding:4px 7px}:root[data-density=compact] table.matrix tr.group-row td{padding:5px 10px}:root[data-density=compact] td .meta{display:inline;margin:0 0 0 8px;font-size:11.5px}:root[data-density=compact] td .row-tags{display:none}:root[data-density=compact] td .pill{padding-block:0}:root[data-density=compact] td button.take{padding:2px 9px;font-size:12px}:root[data-density=compact] .person .avatar,:root[data-density=compact] td .avatar{transform:scale(.85)}.super-admin{box-shadow:inset 0 0 0 3px #f59e0b;min-height:100vh}.mode-strip{position:sticky;top:0;z-index:60;display:flex;flex-wrap:wrap;align-items:center;gap:6px 16px;padding:8px 18px;color:#1c1300;font-size:13px;background:repeating-linear-gradient(135deg,#fbbf24 0 14px,#f59e0b 14px 28px)}.mode-strip-label{display:inline-flex;align-items:center;gap:7px;font-weight:800;letter-spacing:.08em;text-transform:uppercase;font-size:12px}.mode-strip-text{font-weight:500}.mode-strip-switch{margin-left:auto;padding:4px 12px;border-radius:999px;background:#1c1300;color:#fde68a;font-weight:600;text-decoration:none}.mode-strip-switch:hover{background:#000;color:#fff;text-decoration:none}.mode-dot{width:8px;height:8px;border-radius:50%;background:#1c1300;box-shadow:0 0 0 3px #1c130033}.mode-badge{padding:2px 10px;border-radius:999px;background:#f59e0b;color:#1c1300;font-size:11.5px;font-weight:800;letter-spacing:.06em;text-transform:uppercase}.mode-switch{display:inline-flex;align-items:center;gap:7px;padding:5px 11px;border-radius:999px;white-space:nowrap;border:1px dashed #f59e0b;color:var(--ink-2);font-size:12.5px;font-weight:500;text-decoration:none}.mode-switch .mode-dot{background:#f59e0b;box-shadow:0 0 0 3px #f59e0b33}.mode-switch:hover{background:#f59e0b1f;color:var(--ink);text-decoration:none}